About the Company
IBM is a global leader in technology and innovation, dedicated to helping clients and communities thrive. With a century of innovation, we’re a company of inventors and problem solvers, building a smarter planet and advancing the future of AI. Join our team and be part of a culture that values learning, growth, and making a real impact.
Job Description
Are you passionate about artificial intelligence and eager to gain hands-on IT experience from the comfort of your home? IBM is seeking a highly motivated and curious AI Support Intern to join our dynamic team. This is a unique opportunity for individuals looking to kickstart their career in IT and AI, providing essential support for cutting-edge AI products and solutions. As a remote intern, you’ll learn directly from industry experts, develop critical technical and communication skills, and contribute to projects that are shaping the future of technology.
Key Responsibilities
- Assist customers with basic inquiries and troubleshooting related to IBM's AI products via chat, email, and phone.
- Document support interactions, solutions, and knowledge base articles accurately and concisely.
- Collaborate with senior support specialists and engineers to resolve more complex issues.
- Participate in training sessions to continuously enhance knowledge of AI technologies and support best practices.
- Provide feedback on product usability and common customer challenges to product development teams.
- Contribute to internal projects aimed at improving support processes and tools.
Required Skills
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Basic understanding of IT concepts and computer systems.
- Proficiency with standard office software (e.g., Microsoft Office Suite or Google Workspace).
- Ability to learn new technologies quickly and adapt to changing environments.
- Self-motivated and able to work independently in a remote setting.
Preferred Qualifications
- Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, AI, or a related field.
- Prior experience in customer service or a help desk environment (academic or professional).
- Familiarity with AI/ML concepts or general technical support methodologies.
- Experience using ticketing systems (e.g., Zendesk, ServiceNow).
Perks & Benefits
- Fully remote work model, offering flexibility and work-life balance.
- Mentorship from experienced professionals in the AI and IT fields.
- Access to IBM's extensive learning and development resources.
- Opportunity to work on real-world projects with a global impact.
- Competitive hourly pay for an internship role.
- Potential for conversion to a full-time position upon successful completion of the internship.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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