About the Company
Capita is a leading provider of business process services, revolutionising the way organisations interact with their customers and manage their operations. With a strong commitment to innovation and excellence, we deliver critical services across a range of sectors, including government, financial services, and telecommunications. Joining Capita means becoming part of a diverse and dynamic team dedicated to making a positive impact, fostering growth, and providing unparalleled support to our partners and their customers.
Job Description
Are you passionate about helping people and eager to kick-start your career in customer service? We are looking for enthusiastic and dedicated individuals to join our team as Google Care Representatives. In this vital role, you will be the first point of contact for Google users, providing exceptional support and resolving queries related to various Google products and services. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are ready to make a tangible difference from day one. Full training will be provided, ensuring you have all the tools and knowledge to succeed.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate and timely information regarding Google products and services.
- Troubleshoot and resolve customer issues, escalating complex cases to senior support when necessary.
- Maintain detailed records of customer interactions and resolutions in our CRM system.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Collaborate with team members to share knowledge and best practices.
- Continuously learn and adapt to new Google product updates and service enhancements.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in basic computer skills and navigating web-based applications.
- A positive attitude and a customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work various shifts, which may include evenings and weekends.
Preferred Qualifications
- Previous experience in a customer service or call centre environment (advantageous but not essential).
- Familiarity with Google products and services (e.g., Gmail, Google Search, Google Maps).
- Experience with CRM software and support ticketing systems.
Perks & Benefits
- Comprehensive paid training programme.
- Opportunities for career progression and professional development within Capita.
- Generous holiday allowance.
- Company pension scheme.
- Employee assistance programme and wellness initiatives.
- Access to exclusive employee discounts and rewards.
- A supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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