About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our 300,000+ staff delivers next-generation customer experience to consumers and businesses alike. We’re passionate about our people and dedicated to delivering a world-class service to our clients.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Google Technical Support – Level 1 IT Specialist. This is a 100% remote position, offering the flexibility to work from anywhere within the UK. In this role, you will be the first point of contact for users experiencing technical issues related to Google products and services. You will provide essential technical support, troubleshoot problems, and guide users through solutions, ensuring a positive customer experience. This is an excellent opportunity for individuals passionate about technology and customer service to grow their career with a global leader.
Key Responsibilities
- Provide prompt, courteous, and efficient technical support for Google products via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users.
- Escalate complex issues to Level 2 support teams when necessary.
- Document all support interactions and resolutions accurately in the CRM system.
- Guide users through step-by-step solutions and provide clear instructions.
- Maintain a high level of customer satisfaction through professional and effective communication.
- Stay updated on Google product changes and new features to provide accurate support.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Basic understanding of Google products (Gmail, Google Drive, Chrome, etc.).
- Customer service orientation with a patient and empathetic approach.
- Ability to work independently in a remote environment.
- Proficiency in using helpdesk software and CRM systems.
- Reliable internet connection and a dedicated home office space.
Preferred Qualifications
- Previous experience in a technical support or customer service role.
- Familiarity with ITIL foundations.
- Associate's degree or equivalent in Information Technology or a related field.
- Experience troubleshooting common network and connectivity issues.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Company-provided laptop and essential equipment.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Flexible 100% remote work environment.
- Performance-based bonuses.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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