About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving end-to-end transformation for some of the world’s best brands. We are committed to fostering a dynamic and inclusive work environment where innovation thrives and careers flourish. Join our Toronto team and be a part of a company that is redefining the future of enterprise IT support.
Job Description
As a Systems Admin Aide in Enterprise IT Support, you will play a crucial role in maintaining the smooth operation of our internal IT infrastructure. You will assist senior system administrators and IT support specialists in delivering prompt and efficient technical assistance to our employees, ensuring optimal system performance and user satisfaction. This is an excellent opportunity for an enthusiastic individual looking to gain hands-on experience in a fast-paced enterprise IT environment.
Key Responsibilities
- Provide first-line technical support to employees for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of workstations, laptops, and peripheral devices.
- Perform routine system checks, backups, and data recovery procedures.
- Support network connectivity issues, including Wi-Fi and VPN setup.
- Manage user accounts, permissions, and access rights in active directory and other systems.
- Document IT procedures, solutions, and incident resolutions.
- Escalate complex issues to appropriate senior IT personnel.
- Assist with inventory management of IT assets.
- Contribute to IT projects as assigned by the IT Manager.
Required Skills
- Basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with computer hardware components and troubleshooting.
- Basic network concepts (TCP/IP, LAN, WAN).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Associate's degree or diploma in Information Technology, Computer Science, or a related field.
- CompTIA A+ or IT Fundamentals certification.
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Familiarity with Active Directory user and group management.
- Basic knowledge of cloud services (e.g., Azure, AWS).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Modern and collaborative office environment.
- Access to cutting-edge technology and tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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