About the Company
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. For over 50 years, J.D. Power has been helping companies around the world measure and improve their performance by understanding the voice of the customer. We are committed to fostering a culture of excellence and continuous improvement.
Job Description
Join J.D. Power as a Part-time Remote Phone Inquiry Mystery Shopper! This unique opportunity allows you to contribute to enhancing customer service standards by anonymously evaluating phone interactions. Working from the comfort of your home, you will make pre-scheduled calls to various businesses, assess their service quality based on specific criteria, and provide detailed feedback. This role is perfect for individuals with keen observation skills, excellent communication, and a commitment to accuracy, looking for flexible morning hours.
Key Responsibilities
- Conduct phone calls to designated businesses during pre-defined morning hours.
- Follow specific scripts and scenarios provided for each mystery shop.
- Evaluate customer service, product knowledge, and adherence to company protocols.
- Accurately document observations and experiences using our online reporting system.
- Provide objective, detailed, and constructive feedback on each interaction.
- Adhere strictly to project guidelines, timelines, and confidentiality agreements.
- Maintain a professional and unbiased approach during all interactions.
Required Skills
- Excellent verbal communication skills in English.
- Strong attention to detail and observational abilities.
- Proficiency in basic computer skills and internet navigation.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to follow instructions meticulously and work independently.
- High level of integrity and ethical conduct.
Preferred Qualifications
- Previous experience in customer service, call centers, or mystery shopping.
- Strong written communication skills for detailed report generation.
- Familiarity with online data entry systems.
- Ability to adapt quickly to new projects and instructions.
Perks & Benefits
- 100% Remote work flexibility.
- Flexible part-time morning hours.
- Competitive hourly pay.
- Opportunity to contribute to improving customer service excellence.
- No commute required.
- Access to a supportive team and clear guidelines.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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