Guest Service Assistant (Porter) – Full Uniform Provided

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, offering exceptional experiences to guests worldwide. With a commitment to service excellence and a diverse team, we create memorable stays across our extensive portfolio of properties. Join our team at Hilton Coventry and be part of a brand renowned for its quality and guest satisfaction.

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Assistant (Porter) to join our dedicated team at Hilton Coventry. In this vital front-line role, you will be the first and last point of contact for many of our guests, setting the tone for their entire stay. You will be responsible for providing a warm welcome, assisting with luggage, and ensuring guests have everything they need for a comfortable visit. If you have a passion for service, a can-do attitude, and enjoy a dynamic work environment, we encourage you to apply. Full uniform will be provided, ensuring you always look your best as a representative of our esteemed hotel.

Key Responsibilities

• Warmly greet guests upon arrival and departure, offering immediate assistance with luggage and transportation.
• Efficiently handle the loading and unloading of guest luggage from vehicles, ensuring safe and secure transport.
• Escort guests to their rooms, providing a brief orientation to hotel facilities, services, and local attractions.
• Assist guests with inquiries, provide directions, and offer recommendations for dining, entertainment, and local points of interest.
• Deliver newspapers, mail, messages, and other items to guest rooms in a timely manner.
• Maintain a clean, organized, and welcoming lobby and entrance area, reporting any maintenance or cleaning needs.
• Act as a point of contact for guest requests, coordinating with other departments to ensure prompt and satisfactory resolution.
• Ensure the security of guest belongings and property, following hotel safety and security protocols.
• Assist with valet parking services as required, ensuring vehicles are handled with care.
• Support the Front Office and Concierge teams with various tasks to enhance the overall guest experience.

Required Skills

• Exceptional customer service and interpersonal communication skills.
• Ability to work efficiently and calmly in a fast-paced hotel environment.
• Strong physical stamina and ability to lift and carry heavy luggage frequently.
• A professional and polished appearance with an enthusiastic and friendly demeanor.
• Excellent command of the English language, both verbal and written.
• Proactive problem-solving skills and attention to detail.

Preferred Qualifications

• Previous experience in a hotel, hospitality, or customer service role.
• Familiarity with the Coventry area, including local attractions, restaurants, and transport links.
• Possession of a full, clean UK driving license.

Perks & Benefits

• Full uniform provided and laundered by the hotel.
• Extensive training and development opportunities to foster career growth.
• Access to the Hilton Team Member Travel Program, offering discounted rates worldwide.
• Opportunities for internal promotion and career advancement within Hilton Hotels.
• Complimentary meals provided during shifts.
• Enrollment in a company pension scheme.
• Access to an employee assistance program for personal and professional support.

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