About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other services across 170 countries. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.
Job Description
We are seeking a highly motivated and detail-oriented Sales Support Specialist with a strong focus on Lead Management to join our remote team. This is a critical role responsible for supporting our sales efforts by ensuring leads are accurately captured, qualified, and distributed to the appropriate sales representatives in a timely manner. The ideal candidate will thrive in a fast-paced virtual environment, possess excellent organizational skills, and have a proactive approach to problem-solving. This position is 100% remote, offering flexibility and the opportunity to work from anywhere within the United States.
Key Responsibilities
- Manage the end-to-end lead lifecycle, from initial capture to qualification and distribution.
- Maintain and update the CRM system (e.g., Salesforce, HubSpot) with accurate lead data and activity.
- Qualify incoming leads based on established criteria and assign them to the correct sales team members.
- Monitor lead progress and follow-up activities to ensure timely engagement by the sales team.
- Generate reports on lead performance, conversion rates, and sales pipeline metrics.
- Collaborate with sales and marketing teams to optimize lead generation strategies and processes.
- Provide administrative support to the sales team, including scheduling meetings and preparing presentations.
- Identify and implement process improvements for lead management workflows.
- Respond to sales inquiries and provide initial product/service information to potential clients.
Required Skills
- Minimum of 1 year of experience in a sales support or lead management role.
- Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Exceptional written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Strong problem-solving abilities and a proactive mindset.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Marketing, or a related field.
- Experience with marketing automation platforms (e.g., Pardot, Marketo).
- Familiarity with sales methodologies and processes.
- Ability to analyze data and provide actionable insights.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Work-from-home flexibility and support for remote work setup.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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