About the Company
The Gainsborough Bath Spa is a leading luxury 5-star hotel located in the heart of Bath, renowned for its natural thermal waters and elegant Georgian architecture. As part of YTL Hotels, we offer an unparalleled guest experience through exquisite service, world-class amenities, and a commitment to excellence. We are dedicated to creating memorable stays and fostering a supportive and innovative environment for our team members.
Job Description
We are seeking a dedicated and reliable Overnight Hotel Porter for a unique remote position. This role is designed for individuals who thrive in a safe and quiet environment, providing essential overnight support to our hotel operations from a remote location. While traditional porter duties are handled on-site, this role focuses on remote guest services, system monitoring, and administrative tasks, ensuring seamless overnight operations and guest satisfaction without requiring physical presence at the hotel. This is a fantastic opportunity for someone looking for a stable overnight role with the flexibility of working from home.
Key Responsibilities
- Provide remote support for overnight guest inquiries via phone, email, and chat, ensuring prompt and professional resolution.
- Monitor hotel security systems and respond to alarms or unusual activity by coordinating with on-site staff and emergency services as needed.
- Process late check-ins and early check-outs remotely, handling necessary documentation and system updates.
- Perform administrative tasks, including preparing reports, updating guest profiles, and managing reservation adjustments.
- Assist with remote concierge services, providing information on local attractions, transportation, and dining.
- Maintain clear and consistent communication with on-site night management and other relevant departments.
- Ensure all remote monitoring systems are functioning correctly and report any technical issues promptly.
- Handle guest wake-up call requests and other specific instructions.
- Uphold the highest standards of customer service and discretion at all times.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in using remote communication tools (video conferencing, chat platforms).
- Strong organizational and multitasking abilities.
- Ability to work independently and maintain focus in a remote environment.
- Basic computer literacy and comfort with hotel management software (PMS).
- Problem-solving skills and a calm demeanor under pressure.
- Reliability and punctuality for overnight shifts.
Preferred Qualifications
- Previous experience in a customer service or administrative role, preferably in hospitality.
- Familiarity with hotel operations and common guest requests.
- Knowledge of Bath and surrounding areas for local recommendations.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits.
- Employee discounts on hotel stays and services at YTL Hotels properties.
- Opportunities for professional development and career growth within a luxury brand.
- Supportive and collaborative remote team environment.
- Flexible remote work arrangements, allowing for an improved work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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