About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people and communities.
Job Description
We are seeking a dedicated and proactive WFH G-Suite Technical Assistant to join our remote support team. This role is crucial for ensuring our employees have seamless access to and efficient use of Google Workspace (G-Suite) tools. You will be responsible for providing first-line technical support, troubleshooting issues, and guiding users through various G-Suite applications. Full equipment will be provided to ensure you have everything you need to succeed in this 100% remote role. If you are passionate about technology, possess excellent problem-solving skills, and thrive in a remote work environment, we encourage you to apply.
Key Responsibilities
- Provide technical support and troubleshooting for all Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, Chat, etc.) via remote channels (chat, email, video call).
- Assist users with setup, configuration, and best practices for G-Suite tools.
- Resolve common G-Suite related issues such as access problems, syncing errors, and feature usage queries.
- Escalate complex technical issues to higher-tier support teams when necessary, ensuring proper documentation.
- Maintain clear and concise communication with users, keeping them informed of progress and resolution.
- Create and update knowledge base articles and troubleshooting guides for frequently asked questions.
- Monitor G-Suite system health and report any widespread issues.
- Participate in remote team meetings and training sessions to stay updated on G-Suite features and company policies.
Required Skills
- Proficiency in Google Workspace (G-Suite) applications.
- Strong technical troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a patient and helpful demeanor.
- Basic understanding of IT support principles and ticketing systems.
- High-speed internet connection suitable for remote work.
Preferred Qualifications
- Previous experience in a technical support or helpdesk role.
- Familiarity with remote desktop support tools.
- Google Workspace certifications (e.g., Google Workspace Administrator, Google Certified Educator).
- Experience with IT service management (ITSM) platforms.
- Ability to learn new software and technologies quickly.
Perks & Benefits
- Comprehensive health and wellness benefits package.
- Pension scheme.
- Generous paid time off.
- Provided work equipment (laptop, monitor, headset, etc.).
- Opportunities for professional development and career growth.
- Access to a vast network of global experts and resources.
- Flexible 100% remote work environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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