About the Company
Mindbody is the leading experience technology platform for the wellness industry. We’re dedicated to connecting the world to wellness, helping people live healthier, happier lives. Our innovative software empowers spas, salons, and fitness businesses to manage their operations, engage clients, and grow their revenue. Join our mission-driven team and contribute to a global community that values well-being and exceptional client service.
Job Description
We are seeking a highly motivated and customer-focused Digital Booking Agent to join our remote team. This is a 100% remote position, offering the flexibility to work from anywhere. As a Digital Booking Agent, you will be the first point of contact for clients seeking to book appointments with our network of spa and salon partners. Your primary role will be to provide exceptional service, efficiently manage booking requests via various digital channels (chat, email, phone), and ensure a seamless experience for both clients and businesses. If you have a passion for wellness, excellent communication skills, and a knack for organization, we encourage you to apply!
Key Responsibilities
- Manage and process appointment bookings for spa and salon services through online platforms, email, and chat.
- Provide prompt, courteous, and accurate responses to client inquiries regarding services, availability, and pricing.
- Utilize our proprietary booking software and CRM tools to maintain detailed client records and booking information.
- Collaborate with spa and salon partners to resolve booking conflicts and ensure client satisfaction.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a comprehensive understanding of various spa and salon services offered by our partners.
- Contribute to a positive team environment and actively participate in remote team meetings.
Required Skills
- Proven experience in customer service or a call center environment (1+ year).
- Exceptional written and verbal communication skills.
- Proficiency with computer systems, including CRM software and online booking platforms.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable high-speed internet connection and a dedicated home office space.
- Availability to work flexible hours, including some evenings or weekends if required.
Preferred Qualifications
- Experience in the spa, salon, beauty, or wellness industry.
- Familiarity with Mindbody software or similar booking systems.
- Associate's or Bachelor's degree in a relevant field.
- Bilingual abilities (Spanish preferred).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Employee wellness programs and discounts on Mindbody services.
- Opportunities for professional development and career growth.
- Flexible 100% remote work environment.
- Supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.