About the Company
Pasco County Schools is a leading educational institution dedicated to fostering a supportive and engaging learning environment for all students. With a commitment to innovation and community involvement, we strive to empower our students and staff to achieve their full potential. Join our team and contribute to the success of our high school community.
Job Description
We are seeking a dedicated and organized High School Customer Liaison with a distinct focus on non-phone communication channels. This role is crucial for ensuring effective communication and support for students, parents, and faculty, primarily through in-person interactions, email, and digital platforms. The ideal candidate will be a proactive problem-solver with excellent interpersonal skills and a commitment to serving our school community.
Key Responsibilities
- Facilitate communication between high school administration, students, parents, and community members through non-phone channels (in-person, email, digital messaging).
- Respond to inquiries and provide information regarding school policies, events, and resources.
- Assist in resolving student and parent concerns, directing complex issues to appropriate staff members.
- Maintain accurate records of interactions and communications.
- Support the planning and execution of school events and community engagement initiatives.
- Collaborate with various school departments to ensure a cohesive and supportive environment.
- Provide general administrative support as needed.
- Ensure compliance with all school district policies and procedures.
Required Skills
- Exceptional written and verbal communication skills (excluding phone calls for this specific role).
- Strong interpersonal and relationship-building abilities.
- Proficiency in using digital communication tools and office software (e.g., Google Workspace, Microsoft Office).
- Excellent organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Demonstrated empathy and patience when interacting with diverse groups.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or higher in Communications, Education, Public Relations, or a related field.
- Previous experience in an educational setting or customer service role.
- Familiarity with student information systems (SIS).
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Florida Retirement System (FRS) participation.
- Paid time off and holidays.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Opportunity to make a significant impact on student success.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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