About the Company
Cognizant is a leading global professional services company, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are committed to fostering a diverse and inclusive workplace where every associate can thrive.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support? Cognizant is seeking highly motivated individuals for an Entry-Level Remote Google Support Technician role. This is an incredible opportunity to learn, grow, and provide essential technical assistance for Google products and services to our clients, all from the comfort of your home. You will be the first point of contact for users experiencing technical issues, guiding them through troubleshooting steps, and ensuring a smooth and positive resolution. No prior professional IT experience is required; we provide comprehensive training!
Key Responsibilities
- Provide first-line technical support for Google products and services via phone, email, and chat.
- Guide users through troubleshooting steps to resolve common technical issues.
- Escalate complex issues to senior technicians or specialized teams when necessary.
- Document all support interactions and resolutions accurately in the ticketing system.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Stay up-to-date with Google product updates and new features.
- Collaborate with team members to share knowledge and improve support processes.
Required Skills
- Strong verbal and written communication skills in English.
- Basic understanding of computer systems and internet navigation.
- Excellent problem-solving abilities and a keen attention to detail.
- Ability to learn new technologies quickly.
- Customer-focused attitude with a desire to help others.
- Reliable high-speed internet connection and a quiet home office environment.
- Self-motivated and able to work independently in a remote setting.
Preferred Qualifications
- Familiarity with Google Workspace (Gmail, Drive, Docs, etc.).
- Previous customer service experience (e.g., retail, call center).
- Any completed IT certifications or coursework (e.g., Google IT Support Professional Certificate).
- Experience with ticketing systems.
Perks & Benefits
- Comprehensive paid training program.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Career development and growth opportunities.
- Work from the comfort of your home.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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