About the Company
C.H. Robinson Worldwide, Inc. is a leading global third-party logistics (3PL) provider, facilitating freight transportation and logistics services across the globe. With a vast network of offices and a commitment to innovation, we help businesses optimize their supply chains, manage complex logistics challenges, and navigate the complexities of global trade. Our team thrives on solving complex problems and delivering exceptional service to our diverse client base, ensuring goods move efficiently and reliably from origin to destination.
Job Description
We are seeking a highly organized and detail-oriented WFH UPS Coordinator with a strong focus on event and logistics management to join our dynamic remote team. In this pivotal role, you will be responsible for overseeing all UPS-related shipping and receiving activities, specifically as they pertain to supporting our diverse range of client events and time-sensitive logistics projects. This is a crucial position for ensuring the seamless flow of materials, equipment, and promotional items for events, requiring meticulous planning, excellent communication, and a proactive approach to problem-solving. This role is 100% remote, allowing you to work from anywhere in the US.
Key Responsibilities
- Coordinate and manage all UPS inbound and outbound shipments for events and critical logistics projects, ensuring timely and cost-effective delivery.
- Track and monitor all UPS packages in real-time, providing regular updates to stakeholders and proactively addressing any potential delays or issues.
- Develop and maintain detailed shipping manifests, customs documentation, and inventory records for all event-related materials.
- Collaborate closely with event managers, suppliers, and internal teams to understand shipping requirements and deadlines.
- Optimize shipping routes and methods to minimize costs and transit times without compromising service quality.
- Handle claims for lost or damaged shipments, working directly with UPS and relevant parties to resolve issues efficiently.
- Provide exceptional customer service and support, responding to inquiries regarding shipment status, tracking, and delivery.
- Ensure compliance with all shipping regulations, company policies, and client-specific requirements.
- Prepare comprehensive reports on shipping activities, expenses, and performance metrics for management review.
- Identify and implement process improvements to enhance efficiency and accuracy in UPS logistics operations.
Required Skills
- Minimum 2 years of experience in logistics coordination, shipping, or event operations.
- Proficiency with UPS WorldShip and other major parcel carrier shipping platforms.
- Strong understanding of domestic and international shipping regulations and documentation (e.g., customs forms, commercial invoices).
- Excellent organizational skills and a meticulous attention to detail.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Proven ability to work effectively independently and as part of a remote team.
Preferred Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Event Management, or a related field.
- Experience specifically coordinating logistics for large-scale events, trade shows, or conferences.
- Familiarity with freight forwarding and less-than-truckload (LTL) shipping.
- Certification in logistics or supply chain management (e.g., CTL, SCPro).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Remote work stipend for home office setup and utilities.
- Professional development and training opportunities.
- Employee assistance program.
- Flexible work schedule.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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