About the Company
Comcast Corporation is a global telecommunications conglomerate headquartered in Philadelphia, Pennsylvania. It is the largest broadcasting and cable television company in the world by revenue and the largest provider of residential internet service in the United States, providing a wide range of services including broadband internet, video, voice, and wireless services to millions of customers.
Job Description
As a Virtual Liaison – Customer Care focus, you will be the primary point of contact for our valued customers, providing exceptional support and resolving inquiries related to our telecommunications services. This role requires a dedicated individual who can effectively communicate, troubleshoot issues, and ensure customer satisfaction from a remote work environment. You will be instrumental in building strong customer relationships and upholding our commitment to service excellence.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, chat, and email regarding billing, technical support, service changes, and general account information.
- Diagnose and troubleshoot basic technical issues with internet, TV, and voice services, guiding customers through resolution steps.
- Provide clear and concise information about products, services, and promotions.
- Process service orders, cancellations, and account updates accurately.
- Escalate complex issues to appropriate departments for advanced support.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Contribute to a positive customer experience by demonstrating empathy and effective problem-solving skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a dedicated, quiet home workspace.
- Basic technical aptitude for troubleshooting common service issues.
- Customer-focused mindset with a commitment to providing exceptional service.
Preferred Qualifications
- Previous experience in a virtual or remote customer service role.
- Familiarity with telecommunications products and services.
- Experience with ticketing systems and knowledge base platforms.
- Bilingual proficiency (English and Spanish a plus).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on Comcast services.
- Opportunities for career growth and professional development.
- Access to virtual training resources.
- Flexible work schedule (as applicable within full-time).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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