About the Company
Teleperformance is a global leader in digitally integrated business services, providing best-in-class customer care, technical support, debt collection, social media, and other services to companies around the world. We are committed to fostering a diverse and inclusive environment where our employees can thrive and deliver exceptional customer experiences during peak seasons.
Job Description
Join Teleperformance as a Seasonal Associate for our upcoming Winter/Summer Peak Hire periods! We are looking for enthusiastic and customer-focused individuals to provide exceptional support to our clients’ customers during high-volume periods. As a Seasonal Associate, you will be the first point of contact for customer inquiries, ensuring a positive and efficient experience. This role is perfect for those seeking flexible, temporary work with the potential for future opportunities. You will receive comprehensive training to equip you with the knowledge and tools needed to succeed.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Document all customer interactions and resolutions thoroughly in our systems.
- Escalate complex issues to appropriate departments for resolution.
- Maintain a high level of customer satisfaction and meet service quality standards.
- Adhere to company policies and procedures.
- Collaborate with team members to achieve daily and weekly goals.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in basic computer navigation and data entry.
- Ability to multi-task in a fast-paced environment.
- Problem-solving aptitude and a positive attitude.
- Reliable attendance and punctuality.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in customer service, retail, or a call center environment is a plus but not required.
- Experience with CRM software or similar systems.
Perks & Benefits
- Competitive hourly wage.
- Paid comprehensive training.
- Opportunity to gain valuable customer service experience.
- Potential for future full-time or permanent roles based on performance and business needs.
- Supportive and collaborative team environment.
- Employee recognition programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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