About the Company
Ipsos is one of the largest market research and consulting firms in the world. We are dedicated to helping our clients better understand their customers and the markets they operate in. With a strong global presence and a commitment to innovation, we deliver actionable insights that drive business success.
Job Description
As a Stay-at-Home Parent Secret Shopper, you will play a crucial role in evaluating customer service, product quality, and store environments for various clients. This flexible opportunity allows you to schedule visits around your family’s needs, utilizing your keen observation skills to provide valuable feedback. You’ll help businesses improve their operations by offering a customer’s perspective.
Key Responsibilities
- Conduct unannounced visits to assigned retail stores, restaurants, or service providers.
- Observe and evaluate customer service interactions, store cleanliness, product availability, and overall ambiance according to specific guidelines.
- Complete detailed online reports accurately and promptly after each visit, providing objective feedback and subjective impressions.
- Adhere to all project guidelines, including purchase requirements and specific interaction scenarios.
- Maintain confidentiality regarding all assignments and client information.
- Manage your schedule effectively to meet deadlines for shop completion and report submission.
Required Skills
- Excellent observation skills and attention to detail.
- Strong written communication skills for detailed report generation.
- Reliable internet access and basic computer proficiency.
- Ability to follow instructions meticulously.
- Discreet and professional demeanor.
- Access to reliable transportation.
Preferred Qualifications
- Prior experience in customer service or retail.
- Familiarity with various types of retail and service environments.
- Experience with online reporting systems.
Perks & Benefits
- Flexible work schedule, perfect for balancing family commitments.
- Opportunity to influence product and service quality.
- Reimbursement for approved purchases made during shops.
- Independent contractor status.
- Engaging and varied assignments.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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