About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people and communities.
Job Description
We are seeking a highly skilled and motivated ServiceNow Consultant to join our dynamic team in Peterborough. As a ServiceNow Consultant, you will play a crucial role in designing, implementing, and optimizing ServiceNow solutions for our diverse client base. You will work closely with clients to understand their business requirements, translate them into technical specifications, and configure the ServiceNow platform to meet those needs. This role requires a strong understanding of the ServiceNow platform, its various modules, and best practices for ITSM, ITBM, ITOM, and other related processes.
Key Responsibilities
- Lead and participate in client workshops to gather and analyze business requirements.
- Design and architect comprehensive ServiceNow solutions tailored to client needs.
- Configure and customize ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and CSM.
- Develop and implement integrations between ServiceNow and other enterprise systems.
- Conduct testing, debugging, and quality assurance activities.
- Provide expert advice and guidance on ServiceNow best practices and platform capabilities.
- Develop and maintain technical documentation, including design specifications, test plans, and user manuals.
- Support client training and knowledge transfer sessions.
- Collaborate with project managers, technical leads, and other team members to ensure successful project delivery.
- Stay updated with the latest ServiceNow features and industry trends.
Required Skills
- Proven experience as a ServiceNow Consultant or Developer.
- In-depth knowledge of ServiceNow platform architecture and modules (ITSM, ITOM, ITBM).
- Proficiency in JavaScript, GlideScript, HTML, CSS, and other web technologies relevant to ServiceNow development.
- Experience with ServiceNow integrations (REST, SOAP, ODBC).
- Strong understanding of ITIL framework and processes.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and as part of a collaborative team.
- ServiceNow Certified System Administrator (CSA) certification.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules (e.g., ITSM, HRSD, CSM).
- Experience with Agile/Scrum methodologies.
- Familiarity with other cloud platforms (AWS, Azure, GCP).
- Previous experience in a client-facing consulting role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Retirement savings plan with company matching.
- Professional development opportunities and training programs.
- Access to cutting-edge tools and technologies.
- Flexible working options (hybrid model).
- Employee assistance program.
- Wellness initiatives and programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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