About the Company
Market Force Information is a global leader in customer experience management, providing actionable insights that drive business performance. We help companies understand their customer experience through mystery shopping, surveys, and operational audits. Our mission is to empower businesses to deliver exceptional service and build lasting customer loyalty. Join our team and contribute to shaping the future of customer service.
Job Description
Are you a retired professional looking for a flexible, engaging part-time opportunity to utilize your keen observational skills? Market Force Information is seeking Senior Mystery Shoppers to join our team in the Gateway district of Springfield, Oregon. In this role, you will be an invaluable asset, providing critical insights into customer service quality, product availability, and store cleanliness for various businesses. This position offers flexibility, supplemental income, and the chance to contribute your valuable life experience to real-world business improvement. We welcome individuals with a meticulous eye for detail, a strong sense of integrity, and a passion for excellent customer service.
Key Responsibilities
- Conduct discreet and objective evaluations of assigned retail stores, restaurants, and other service-based businesses.
- Observe and accurately document specific aspects of the customer experience, including staff interactions, service speed, product presentation, and facility upkeep.
- Complete detailed, timely, and high-quality reports using our online portal, adhering strictly to assignment guidelines.
- Maintain professionalism and confidentiality at all times.
- Follow precise instructions for each mystery shopping assignment.
- Provide constructive and unbiased feedback based on factual observations.
Required Skills
- Exceptional observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- Reliability and punctuality in completing assignments and reports.
- Proficiency with basic computer skills and internet navigation for online reporting.
- High level of integrity and ability to maintain confidentiality.
- Ability to follow instructions meticulously.
Preferred Qualifications
- Prior experience in customer service, retail, or quality assurance roles.
- Retired professionals with a wealth of life experience are highly encouraged to apply.
- Familiarity with various types of consumer businesses.
- Access to reliable transportation.
- A friendly, professional demeanor.
Perks & Benefits
- Flexible scheduling to fit your lifestyle.
- Opportunity to earn supplemental income.
- Engaging work that makes a real impact on businesses.
- Independent work environment.
- No two assignments are exactly alike, offering variety.
- Opportunity to leverage your professional and life experience.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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