Retail Banker – 40 Hours Guaranteed (Full-time)

About the Company

Chase Bank, a subsidiary of JPMorgan Chase & Co., is one of the oldest and most respected financial institutions in the United States. With a rich history spanning over two centuries, we are a leading global financial services firm with operations worldwide. We serve millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients. Our commitment to excellence, innovation, and community development drives everything we do. We believe in investing in our employees and providing them with opportunities for growth and success.

Job Description

Are you passionate about helping individuals achieve their financial goals? Do you thrive in a customer-centric environment and enjoy building lasting relationships? Chase Bank is looking for a dedicated and enthusiastic Retail Banker to join our team in Gary, Indiana. This full-time position offers a guaranteed 40 hours per week, providing stability and ample opportunity to make a real impact. As a Retail Banker, you will be the face of Chase, providing exceptional service, guiding customers through a range of banking products and services, and identifying solutions that meet their unique needs. We are seeking individuals who are eager to learn, committed to ethical practices, and ready to grow with a leading financial institution.

Key Responsibilities

• Engage with customers in a friendly, professional, and confident manner, both in-person and over the phone.
• Process routine banking transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Open new accounts and service existing accounts, ensuring compliance with all regulatory requirements.
• Proactively identify customer needs and recommend appropriate Chase products and services (e.g., checking, savings, credit cards, loans).
• Educate customers on digital banking solutions and self-service options.
• Resolve customer inquiries and concerns with empathy and professionalism, escalating complex issues as needed.
• Adhere to all bank policies, procedures, and security protocols.
• Participate in ongoing training and development to enhance product knowledge and banking skills.
• Collaborate with branch team members to achieve sales goals and deliver a cohesive customer experience.
• Maintain a clean, organized, and inviting branch environment.

Required Skills

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably in a fast-paced environment.
• Strong interpersonal and communication skills (verbal and written).
• Proven ability to build rapport and trust with customers.
• Basic computer proficiency and ability to navigate banking systems.
• Excellent attention to detail and accuracy in handling transactions.
• Ability to work effectively in a team-oriented setting.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Availability to work branch hours, including some Saturdays.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Previous experience in a banking or financial services role.
• Fluency in additional languages relevant to the local community.
• Familiarity with sales techniques and goal-oriented environments.

Perks & Benefits

• Competitive hourly wage with guaranteed 40 hours per week.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement program for continued education.
• Employee assistance program for personal and professional support.
• Opportunities for career advancement and professional development within a global company.
• Employee banking benefits and discounts.

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