About the Company
Ipsos is one of the largest market research and consulting firms in the world, dedicated to understanding society, markets, and people. We empower our clients to make smarter decisions with data-driven insights. Our work often involves evaluating public services to ensure quality and compliance, making a tangible impact on communities.
Job Description
As a Postal Service Secret Shopper, you will play a crucial role in evaluating the quality of service provided by local postal branches. This involves conducting discreet visits, observing interactions, and documenting your experiences with high accuracy. Your findings will contribute to government-focused initiatives aimed at improving customer satisfaction and operational efficiency within postal services. This is a unique opportunity to provide valuable feedback that directly impacts public service quality.
Key Responsibilities
- Conduct unannounced visits to designated postal service locations as per project guidelines.
- Perform specific transactions and interactions as instructed, ensuring all project scenarios are covered.
- Observe and accurately document various aspects of each visit, including cleanliness, staff demeanor, efficiency, and adherence to service protocols.
- Complete detailed online reports within specified deadlines, ensuring high data accuracy, objectivity, and thoroughness.
- Maintain strict confidentiality regarding all project details, findings, and proprietary information.
- Adhere to all ethical guidelines and instructions provided for secret shopping activities and government contract requirements.
Required Skills
- Exceptional attention to detail and keen observation skills.
- Ability to follow complex, detailed instructions meticulously and precisely.
- Excellent written communication skills for clear, concise, and objective reporting.
- Reliable access to a computer and internet for timely report submission.
- Strong commitment to objectivity, integrity, and ethical conduct.
- Proven ability to maintain strict confidentiality and discretion.
Preferred Qualifications
- Previous experience in customer service, quality assurance, or mystery shopping roles.
- Familiarity with postal service operations or government service standards.
- Access to reliable transportation for travel to various assigned locations.
- High school diploma or equivalent.
Perks & Benefits
- Flexible scheduling to accommodate personal commitments.
- Opportunity to contribute directly to public service improvement.
- Independent work environment with structured support.
- Detailed training and ongoing support provided for all assignments.
- Per-assignment compensation for completed evaluations.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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