About the Company
IBM is a global technology and consulting company headquartered in Armonk, New York, with operations in over 170 countries. We are a leader in areas such as artificial intelligence, cloud computing, data analytics, and quantum computing. For over a century, IBM has been at the forefront of innovation, helping clients worldwide solve their most complex business challenges and drive digital transformation. Our culture is built on innovation, trust, and a commitment to making a positive impact on the world.
Job Description
We are seeking a dedicated Policy Simulation Aide with a focus on WFH Tech Support to join our innovative team. This 100% remote position is crucial for supporting our policy simulation initiatives, ensuring smooth technical operations, and providing assistance to remote team members. The ideal candidate will possess a blend of analytical skills, technical proficiency, and excellent communication abilities to facilitate policy research and maintain a robust technical environment for our distributed workforce. You will play a vital role in data collection, basic analysis, system maintenance, and user support, contributing directly to projects that inform critical decisions.
Key Responsibilities
- Assist in the collection, organization, and preliminary analysis of data relevant to policy simulation models.
- Provide front-line technical support for remote team members, troubleshooting hardware, software, and network issues specific to home office environments.
- Maintain and update documentation for policy simulation tools and technical support procedures.
- Help configure and test simulation parameters under guidance from senior analysts.
- Monitor the performance of simulation software and report any discrepancies or errors.
- Collaborate with policy researchers to understand their technical needs and translate them into actionable support tasks.
- Ensure data integrity and security practices are adhered to within the simulation environment.
- Participate in training sessions to enhance skills in both policy analysis and technical support.
Required Skills
- Proficiency in basic data analysis tools (e.g., Excel, Google Sheets).
- Strong understanding of common operating systems (Windows, macOS) and office productivity suites.
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Strong communication skills, both written and verbal, for technical support and team collaboration.
- Ability to work effectively in a 100% remote team environment.
- Basic understanding of networking concepts (VPN, home Wi-Fi configurations).
Preferred Qualifications
- Associate's degree in Information Technology, Public Policy, or a related field.
- Experience with helpdesk software or IT service management systems.
- Familiarity with data visualization tools.
- Basic scripting knowledge (e.g., Python, Bash) for automation tasks.
- Prior experience in a remote work setting.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Flexible work schedule and 100% remote work option.
- Professional development and continuous learning opportunities.
- Employee assistance programs.
- Access to IBM's global network and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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