About the Company
McKesson Corporation, a global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, and medical products, is dedicated to improving the health of communities worldwide. With a rich history spanning over a century, we empower our customers to deliver better patient care through innovative technology and unparalleled expertise. Join a company that is at the forefront of healthcare innovation, committed to developing its talent, and making a tangible difference.
Job Description
Are you passionate about technology and eager to make a significant impact in the healthcare sector? McKesson Corporation is seeking a dedicated Pharmacy Software Support Tech to join our dynamic team in Casper, Wyoming. This role is perfect for individuals looking to blend their IT skills with a career in healthcare, providing essential technical support for our cutting-edge pharmacy software solutions. You will be instrumental in ensuring our pharmacy clients can operate seamlessly, troubleshoot complex issues, and contribute to the overall efficiency of healthcare delivery. This position offers a clear career path for growth and development within our organization.
Key Responsibilities
- Provide technical support and troubleshooting for pharmacy management software systems via phone, email, and remote access.
- Diagnose, resolve, and escalate software issues, hardware compatibility problems, and network connectivity challenges for pharmacy clients.
- Document all support interactions, resolutions, and follow-up actions accurately in the ticketing system.
- Collaborate with cross-functional teams, including software development and product management, to address pervasive issues and improve software functionality.
- Assist with software installations, configurations, and updates for new and existing clients.
- Conduct user training and create support documentation to empower clients with self-service solutions.
- Stay current with industry trends, software updates, and best practices in pharmacy technology.
Required Skills
- Proven experience with IT support or technical customer service.
- Strong understanding of software applications and operating systems (Windows, Linux).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of networking concepts (TCP/IP, LAN/WAN).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with pharmacy software systems (e.g., RxConnect, EPS, QS/1).
- CompTIA A+, Network+, or other relevant IT certifications.
- Previous experience in a healthcare IT setting.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Life and disability insurance.
- Employee assistance program.
- Opportunities for professional development and career advancement.
- Tuition reimbursement program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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