About the Company
Battelle is a global leader in scientific research and development, applying science and technology to solve some of the world’s most critical challenges. We manage several national laboratories for the U.S. Department of Energy, including the Pacific Northwest National Laboratory (PNNL) located in Richland, WA. Our diverse team of scientists, engineers, and support staff are committed to innovation, integrity, and making a significant impact on national security, energy, environmental quality, and health.
Job Description
We are seeking a highly organized and detail-oriented Online Documentation Specialist to join our administrative team. This is a 100% remote Work From Home (WFH) position. The successful candidate will be responsible for creating, maintaining, and enhancing a wide range of online documentation, ensuring accuracy, clarity, and accessibility for various internal and external stakeholders. You will play a crucial role in improving our information architecture and user experience for critical administrative processes and technical guides.
Key Responsibilities
- Develop, write, and edit clear, concise, and comprehensive online documentation, including user manuals, FAQs, knowledge base articles, and procedural guides.
- Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and ensure technical accuracy of content.
- Maintain and update existing documentation to reflect changes in policies, procedures, and systems.
- Implement best practices for information architecture, usability, and search engine optimization within online platforms.
- Manage documentation version control and publishing workflows.
- Ensure all documentation adheres to established style guides, branding, and compliance standards.
- Provide support and training to users on how to access and utilize online documentation effectively.
Required Skills
- Excellent written and verbal communication skills in English.
- Proven experience in technical writing, content creation, or documentation management.
- Proficiency with online documentation tools and content management systems (e.g., SharePoint, Confluence, Zendesk Guide).
- Strong attention to detail and accuracy.
- Ability to work independently and manage multiple projects in a remote environment.
- Familiarity with basic HTML/CSS for formatting online content.
- Strong organizational and time management skills.
Preferred Qualifications
- Bachelor's degree in English, Communications, Technical Writing, or a related field.
- Experience working in a large research, government, or scientific organization.
- Familiarity with project management software (e.g., Jira, Asana).
- Experience with graphic design tools for creating visual aids (screenshots, flowcharts).
- Demonstrated ability to simplify complex technical information for non-technical audiences.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.