About the Company
Cedar Court Hotels is a leading independent hotel group in Yorkshire, dedicated to providing exceptional hospitality experiences. Our Wakefield hotel offers a welcoming atmosphere, comfortable accommodations, and excellent service to guests from around the world. We pride ourselves on our friendly team and commitment to guest satisfaction, making it a rewarding place to build your career.
Job Description
We are seeking a dedicated and reliable Night Porter to join our team at Cedar Court Hotel Wakefield. This unique opportunity includes a live-in arrangement with all meals provided, offering a stable and supportive environment. As a Night Porter, you will be crucial to ensuring the safety, security, and comfort of our guests during the overnight hours. You will handle guest inquiries, assist with check-ins/outs, manage security patrols, and perform light cleaning duties, all while upholding our high standards of service.
Key Responsibilities
- Conduct regular security patrols of the hotel premises, reporting any issues.
- Respond promptly and courteously to all guest requests and inquiries during the night shift.
- Assist guests with check-in and check-out procedures, accurately processing payments.
- Handle phone calls and manage reservations as required.
- Prepare and serve continental breakfast items in the early morning.
- Perform light cleaning tasks and ensure public areas are tidy and presentable.
- Monitor CCTV and alarm systems to ensure the safety and security of guests and property.
- Set up meeting rooms or event spaces as per morning requirements.
- Complete all necessary night audit paperwork and reports.
- Act as the first point of contact for any emergencies, following established protocols.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and unsupervised.
- Reliable, punctual, and responsible.
- Basic computer proficiency.
- A proactive and helpful attitude.
- Ability to handle minor guest issues professionally.
Preferred Qualifications
- Previous experience in a hotel or customer service role.
- First Aid certification.
- Knowledge of hotel property management systems (PMS).
Perks & Benefits
- Live-in accommodation provided on-site.
- All meals included (breakfast, lunch, dinner).
- Competitive salary package.
- Opportunities for career progression within the Cedar Court Hotels group.
- Uniform provided.
- Pension scheme.
- Employee discounts across the hotel group.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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