About the Company
Insight is a Fortune 500 global technology provider focused on helping organizations transform their businesses with intelligent technology solutions. As a leading Microsoft partner, we empower clients to modernize their IT infrastructure, optimize business processes, and maximize their technology investments. We pride ourselves on our innovative spirit, client-centric approach, and a culture that fosters growth and continuous learning.
Job Description
We are seeking a dedicated and enthusiastic Microsoft Technical Support – Level 1 IT Specialist to join our remote team. This is a 100% remote position, offering you the flexibility to work from your home office while supporting our clients across various industries. As a Level 1 specialist, you will be the first point of contact for technical inquiries related to Microsoft products and services, providing exceptional customer service and efficient problem resolution.
Key Responsibilities
- Serve as the initial point of contact for technical support requests from clients via phone, email, and chat.
- Perform basic troubleshooting, diagnosis, and resolution of common Microsoft-related issues, including Windows operating systems, Office 365 applications (Outlook, Word, Excel, Teams), and other standard business software.
- Assist clients with account management tasks such as password resets, user unlocks, and basic access control.
- Document all support interactions, troubleshooting steps, and resolutions accurately and thoroughly in the ticketing system.
- Escalate complex or unresolved issues to Level 2 technical support or appropriate internal teams.
- Provide clear, concise, and professional communication to clients, ensuring a positive support experience.
- Adhere to service level agreements (SLAs) and established support processes.
- Participate in ongoing training and development to stay current with Microsoft technologies and best practices.
Required Skills
- Proficiency with Microsoft Windows operating systems (Windows 10/11).
- Familiarity with Microsoft Office 365 applications (Outlook, Word, Excel, Teams).
- Excellent verbal and written communication skills with a strong customer service orientation.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN).
- Ability to diagnose and resolve basic technical problems efficiently.
- Strong organizational skills and attention to detail.
- Self-motivated and able to work effectively in a 100% remote environment.
Preferred Qualifications
- CompTIA A+ or Microsoft Certified: Fundamentals (e.g., MS-900, AZ-900).
- Previous experience in a help desk or customer support role.
- Experience with IT service management (ITSM) tools and ticketing systems (e.g., ServiceNow, ConnectWise).
- Associates degree in Information Technology or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and sick leave.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development, training, and certification reimbursement.
- Employee assistance program for personal and professional support.
- Remote work setup allowance.
- Access to exclusive employee discounts and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.