Hotel Porter – Work Close to Home, All UK Postcodes

About the Company

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,100 properties with more than 971,000 rooms, in 118 countries and territories. Dedicated to fulfilling its founder Conrad Hilton’s vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton is consistently recognized as a top workplace globally, committed to creating an inclusive culture where every team member feels valued and empowered.

Job Description

We are seeking a dedicated and friendly Hotel Porter to join our vibrant team at our Hilton property in Cardiff Bay. This role is crucial for ensuring our guests have a seamless and comfortable experience from the moment they arrive. You will be the face of our hotel, assisting guests with luggage, providing information, and maintaining the cleanliness and order of public areas. This is an excellent opportunity for individuals who are passionate about hospitality, possess a can-do attitude, and enjoy providing exceptional service to a diverse range of guests.

Key Responsibilities

• Greet guests upon arrival with a warm welcome and assist with luggage handling and transportation to their rooms.
• Provide comprehensive information about hotel services, facilities, and local Cardiff Bay attractions and amenities.
• Assist guests with special requests, inquiries, and arrange for transportation, ensuring their needs are met promptly and courteously.
• Maintain the cleanliness, tidiness, and security of the hotel lobby, entrance, and other public areas at all times.
• Receive, store, and deliver deliveries and packages efficiently, ensuring they reach the correct departments or guests in a timely manner.
• Support other hotel departments, such as Front Office or Housekeeping, as needed to ensure smooth and efficient operations.
• Respond to guest feedback and resolve minor issues with professionalism, empathy, and efficiency, escalating complex issues when necessary.
• Ensure compliance with all health and safety regulations and hotel policies.

Required Skills

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong customer service orientation and a genuine desire to help others.
• Physical ability to lift, carry, and move luggage and other items comfortably.
• Ability to work effectively both independently and as part of a team in a fast-paced hotel environment.
• Reliability, punctuality, and a strong work ethic.
• Basic computer literacy for handling guest requests and information.
• Must have the legal right to work in the UK.

Preferred Qualifications

• Previous experience in a hotel, hospitality, or customer service role.
• Knowledge of the local Cardiff Bay area, including popular landmarks, dining, and entertainment options.
• Proficiency in an additional language beyond English is a plus.
• Experience with hotel property management systems (PMS).

Perks & Benefits

• Competitive salary and generous holiday allowance.
• Exclusive team member travel discounts and benefits on Hilton properties worldwide.
• Clear opportunities for career growth, learning, and development within Hilton's global network.
• Comprehensive training programs, including on-the-job training.
• Complimentary meals while on duty.
• Access to an employee assistance program for personal and professional support.
• Uniform provided and laundered.
• Discounted access to local attractions and services.

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