About the Company
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are committed to fostering a diverse and inclusive workplace where every associate can thrive.
Job Description
As a Google Support Specialist at Cognizant, you will play a crucial role in delivering exceptional technical support to users of Google’s suite of products and services across various industries. This 100% remote position requires a proactive problem-solver with a strong customer-first mindset and a comprehensive understanding of Google Workspace (formerly G Suite), Chrome OS, and other related Google enterprise tools. You will be responsible for resolving complex technical issues, providing detailed guidance, and ensuring a seamless experience for our clients. This role focuses on supporting clients located across all states of the USA, operating entirely from your remote home office.
Key Responsibilities
- Provide expert-level technical support for Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat, Sites, Forms) and Chrome OS.
- Diagnose, troubleshoot, and resolve complex technical issues through various channels including phone, email, and chat.
- Document all support interactions, resolutions, and follow-up actions accurately in the ticketing system.
- Collaborate with internal teams and Google support channels to escalate and resolve advanced issues when necessary.
- Educate users on best practices, features, and functionalities of Google products to enhance their productivity and adoption.
- Contribute to the creation and maintenance of knowledge base articles and troubleshooting guides for common issues.
- Maintain high levels of customer satisfaction and service quality, adhering to established SLAs.
- Stay up-to-date with new Google product releases, features, and updates through continuous learning and training.
Required Skills
- Proficiency in troubleshooting Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Meet)
- Familiarity with Chrome OS and general networking concepts (DNS, TCP/IP, VPN)
- Strong verbal and written communication skills for technical and non-technical audiences
- Excellent problem-solving and analytical abilities with a keen eye for detail
- Customer service-oriented mindset with a passion for helping users
- Ability to work independently and manage time effectively in a remote environment
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Salesforce Service Cloud)
- Minimum of 1 year experience in a technical support role
Preferred Qualifications
- Google Workspace Administrator certification or similar Google Cloud certifications
- Experience with Google Cloud Platform (GCP) basic concepts and services
- Previous experience in a remote technical support role supporting enterprise clients
- Knowledge of ITIL frameworks and best practices in service management
- Bachelor's degree in Information Technology, Computer Science, or a related field
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company match and financial planning resources
- Generous paid time off, including vacation, sick leave, and company holidays
- Professional development and certification reimbursement programs
- Flexible 100% remote work environment
- Employee assistance program for mental health and well-being
- Opportunities for career growth and advancement within a global, industry-leading company
- Life and disability insurance coverage
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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