About the Company
Courtyard by Marriott Denver Golden/Arvada offers modern comfort and convenience for travelers. As part of the globally recognized Marriott International family, we pride ourselves on delivering exceptional guest experiences through our dedicated team and high-quality services. Our Arvada location is a vibrant hub for both business and leisure visitors exploring the Denver metro area and the Rocky Mountains.
Job Description
We are seeking a friendly, organized, and proactive Front Desk Clerk to join our team in Arvada, Colorado. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient experience from arrival to departure. This “Immediate Start” position requires someone who is enthusiastic about hospitality, possesses excellent communication skills, and is ready to contribute to a positive guest environment in a bustling local suburb.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures.
- Process reservations, cancellations, and modifications accurately and efficiently.
- Answer phone calls, respond to emails, and address guest inquiries with professionalism.
- Provide information about hotel services, amenities, and local attractions/dining options in Arvada and the surrounding Denver area.
- Resolve guest issues and complaints promptly and courteously, escalating when necessary.
- Handle cash and credit card transactions, maintaining accurate records.
- Maintain a clean, organized, and professional front desk and lobby area.
- Collaborate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
Required Skills
- Proven customer service experience
- Excellent verbal and written communication skills
- Proficiency in computer systems and reservation software
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Problem-solving skills and a calm demeanor under pressure
- High level of attention to detail
Preferred Qualifications
- Previous experience in a hotel front desk or hospitality role
- Familiarity with the Arvada/Denver metropolitan area
- Ability to speak multiple languages (e.g., Spanish)
- High school diploma or equivalent
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off (vacation, sick leave, holidays)
- Marriott employee travel discounts
- Opportunities for career growth and professional development
- Positive and supportive work environment
- Free on-site parking
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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