About the Company
ServiceNow is a leading digital workflow company making the world work better for everyone. With a mission to make work, work better for people, ServiceNow delivers digital workflows that create great experiences and unlock productivity. We are committed to innovation and fostering a culture of empowerment, inclusivity, and continuous learning for our global team.
Job Description
We are seeking a highly organized and detail-oriented Customer Success Scribe to join our remote team. This is a 100% remote position. In this role, you will play a crucial part in supporting our Customer Success Managers (CSMs) by accurately documenting customer interactions, key decisions, action items, and success plans. You will help maintain clear, concise, and up-to-date records that ensure seamless customer journeys and drive product adoption for our tech startup clients. Your ability to distill complex discussions into actionable insights will be critical to our success.
Key Responsibilities
- Attend customer meetings and calls with CSMs to accurately capture meeting minutes, key discussion points, and deliverables.
- Document customer requirements, challenges, and proposed solutions in a structured format.
- Translate complex technical and business discussions into clear, concise, and understandable documentation.
- Maintain and update customer success plans, account profiles, and other relevant documentation within CRM and knowledge management systems.
- Collaborate with CSMs to ensure all customer commitments and follow-up actions are clearly recorded and tracked.
- Assist in creating and refining customer-facing materials, such as summary reports and best practice guides.
- Identify opportunities to streamline documentation processes and improve efficiency for the Customer Success team.
Required Skills
- Exceptional written and verbal communication skills in English.
- Proven ability to listen actively and synthesize information quickly and accurately.
- Strong organizational skills and attention to detail.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Google Workspace, Microsoft Office Suite).
- Ability to work independently in a remote environment and manage time effectively.
- Familiarity with the tech startup ecosystem and common SaaS business models.
- A passion for customer success and a proactive problem-solving attitude.
Preferred Qualifications
- Bachelor's degree in Business, Communications, English, or a related field.
- 1+ years of experience in a documentation, administrative support, or customer-facing role, preferably within a technology company.
- Experience with knowledge management systems (e.g., Confluence, Zendesk Guide).
- Understanding of customer success principles and best practices.
- Ability to quickly learn new software and tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and sick leave.
- 401(k) retirement plan with company match.
- Employee stock purchase plan.
- Professional development opportunities and training.
- Flexible work arrangements and a supportive remote-first culture.
- Wellness programs and resources.
- Life insurance and disability coverage.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.