About the Company
The Coal Exchange Hotel, nestled in the historic Cardiff Bay, is a beacon of luxury and elegance. We pride ourselves on offering a unique, immersive experience for our guests, blending rich heritage with contemporary comfort. As a cornerstone of Cardiff’s vibrant hospitality scene, we are dedicated to exceptional service, exquisite dining, and creating unforgettable moments. Join our passionate team and contribute to a legacy of excellence.
Job Description
We are seeking an experienced and dynamic Boutique Hotel Manager to lead our dedicated team at The Coal Exchange Hotel. This is a pivotal role requiring a blend of operational expertise, strategic vision, and a passion for delivering unparalleled guest experiences. The successful candidate will be responsible for overseeing all aspects of hotel operations, ensuring financial performance, upholding our high standards of service, and fostering a positive and productive work environment. We are proud to offer Certificate of Sponsorship (CoS) for eligible international candidates.
Key Responsibilities
- Oversee the daily operations of the hotel, ensuring smooth and efficient service across all departments (front office, housekeeping, food & beverage, maintenance).
- Lead, motivate, and develop a high-performing team, fostering a culture of excellence and guest-centric service.
- Manage hotel budgets, control costs, and drive revenue generation to achieve financial targets.
- Ensure compliance with all health, safety, and regulatory standards.
- Implement and maintain the highest standards of guest satisfaction and service quality.
- Handle guest feedback and complaints professionally and efficiently, ensuring positive resolutions.
- Develop and execute strategic plans to enhance the hotel's market position and profitability.
- Collaborate with marketing and sales teams to promote the hotel and attract new business.
- Conduct regular inspections of the property to ensure pristine conditions and maintenance standards.
Required Skills
- Proven experience (minimum 4 years) in hotel management, with a significant portion in a boutique or luxury setting.
- Strong leadership, communication, and interpersonal skills.
- Demonstrable financial acumen and experience with budget management.
- Exceptional customer service orientation and problem-solving abilities.
- Deep understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Proficiency in hotel management software and reservation systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Previous experience managing a hotel with significant historical or unique architectural features.
- Fluency in additional languages relevant to our international guest base.
- Strong local market knowledge of Cardiff's tourism and hospitality landscape.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career advancement.
- Employee discounts on hotel stays, dining, and other services.
- Pension scheme.
- Comprehensive health and wellness programs.
- Support for Certificate of Sponsorship (CoS) for eligible international candidates.
- A vibrant and supportive work environment in a historic and beautiful location.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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