About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people, shareholders, partners and communities.
Job Description
We are seeking a dedicated Application Support Analyst with a specific focus on Concentrix software to join our dynamic team in Denver. In this role, you will be responsible for providing expert technical support, troubleshooting, and maintenance for Concentrix-based applications used by our clients. You will serve as a primary point of contact for resolving complex application issues, ensuring optimal performance, and contributing to the overall stability and efficiency of our software solutions. This position requires a proactive problem-solver with strong analytical skills and a commitment to delivering exceptional client service in an on-site environment.
Key Responsibilities
- Provide expert level 1 and level 2 support for Concentrix applications, identifying, diagnosing, and resolving technical issues.
- Monitor application performance and proactively identify potential issues or areas for improvement.
- Collaborate with development teams and Concentrix vendors to escalate and resolve complex bugs or system failures.
- Perform routine system maintenance, configuration, and user administration within Concentrix software environments.
- Document support procedures, troubleshooting steps, and knowledge base articles.
- Train end-users on application functionalities and best practices when required.
- Participate in the testing and deployment of new application features and updates.
- Maintain a high level of customer satisfaction through professional and timely communication.
Required Skills
- 2+ years of experience in application support or a related IT role.
- Demonstrable experience with Concentrix software platforms or similar CRM/CX solutions.
- Strong understanding of software development lifecycle and ITIL best practices.
- Proficiency in troubleshooting and problem-solving complex software issues.
- Excellent communication skills, both written and verbal, for technical and non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in ITIL Foundation or specific Concentrix products.
- Experience with SQL for database querying and data analysis.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Experience with cloud-based application environments (e.g., AWS, Azure, GCP).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and flexible working arrangements.
- Professional development opportunities and training programs.
- Employee wellness programs.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.