About the Company
Premier Inn is the UK’s largest hotel brand, with over 800 hotels across the UK, Ireland, and Germany. We’re part of Whitbread, the hospitality company behind brands like Beefeater and Brewers Fayre. At Premier Inn, we believe in providing comfortable, affordable stays for all our guests. We pride ourselves on our friendly service and our commitment to making every stay enjoyable. We are dedicated to developing our team members, offering comprehensive training and career progression opportunities. Join a company that truly values its people and invests in their growth.
Job Description
Are you looking to start a new career path in hospitality, even if you have no prior experience? Premier Inn is thrilled to offer an exciting opportunity for a Night Porter to join our friendly team in Loughborough. This role is perfect for individuals who are reliable, have a positive attitude, and are eager to learn. We understand that everyone starts somewhere, which is why we provide full, comprehensive training and support to help you achieve a recognized certificate in your role. As a Night Porter, you will be the heart of our hotel overnight, ensuring our guests feel safe, comfortable, and well-looked after. You will handle guest inquiries, manage late check-ins and early check-outs, maintain security, and perform light administrative tasks. This is a fantastic chance to gain valuable experience, develop essential skills, and build a rewarding career with a leading hotel brand. No experience is necessary – just bring your enthusiasm and we’ll provide the rest!
Key Responsibilities
- Welcome guests arriving during the night and assist with check-in and check-out procedures.
- Respond promptly and courteously to all guest requests and inquiries, ensuring a high level of guest satisfaction.
- Conduct regular security checks of the hotel premises, including common areas and external grounds, ensuring a safe and secure environment for guests and staff.
- Monitor CCTV systems and respond to any alarms or incidents, escalating as necessary.
- Handle and resolve guest complaints or issues during the night shift, demonstrating excellent problem-solving skills.
- Prepare the lobby and reception area for the morning shift, including basic cleaning and organization.
- Manage late-night food and beverage orders, if applicable, and assist with any ad-hoc requests.
- Complete end-of-day financial reports and audit tasks accurately.
- Be the first point of contact for emergency situations, following established protocols.
- Undertake any other duties as required to ensure the smooth operation of the hotel overnight.
Required Skills
- Excellent communication and interpersonal skills.
- A strong commitment to providing outstanding customer service.
- Reliable, punctual, and able to work independently.
- Proactive and able to take initiative.
- Basic literacy and numeracy skills.
- Willingness to learn and adapt to new tasks and procedures.
- Ability to remain calm and effective in challenging situations.
- No prior experience required; full training will be provided.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, call centre) is a plus, but not essential.
- Basic IT proficiency (e.g., using a computer for data entry).
- A valid First Aid certificate (training can be provided).
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training programme and support for gaining a recognized certificate.
- Generous discounts across Whitbread brands (Premier Inn, Beefeater, Brewers Fayre).
- An inclusive and supportive work environment.
- Pension scheme.
- Access to our Employee Assistance Programme.
- Opportunities for career development and progression within Premier Inn and Whitbread.
- Free meals on shift.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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