About the Company
The Vanderbilt Spa, part of the exquisite Auberge Resorts Collection, offers a sanctuary of relaxation and rejuvenation in historic Newport, Rhode Island. As an iconic mansion transformed into a luxurious hotel, we pride ourselves on delivering unparalleled service and an exceptional guest experience. Our boutique spa provides a tranquil escape, featuring bespoke treatments and a serene ambiance that reflects the timeless elegance of our surroundings.
Job Description
We are seeking a warm, organized, and professional Weekend Receptionist to be the welcoming face of The Vanderbilt Spa. In this pivotal part-time role, you will manage guest arrivals, bookings, and inquiries, ensuring every visitor enjoys a seamless and luxurious experience from the moment they step through our doors. This position is ideal for someone passionate about hospitality, wellness, and providing exceptional customer service in an upscale boutique environment. Weekend availability is essential.
Key Responsibilities
- Warmly greet and welcome all spa guests, ensuring a positive first impression.
- Manage spa appointments, including booking, confirming, and rescheduling, using our scheduling software.
- Answer phones professionally, provide detailed information about spa services, and address guest inquiries.
- Process payments and maintain accurate transaction records.
- Maintain the cleanliness and organization of the spa reception area and retail display.
- Assist with retail sales of spa products, providing recommendations as needed.
- Coordinate with spa therapists and aestheticians to ensure timely service delivery.
- Handle guest feedback and resolve minor issues with grace and efficiency, escalating when necessary.
- Perform opening and closing duties for the reception area, including cash reconciliation.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications and willingness to learn spa management software.
- A friendly, professional, and composed demeanor.
- Ability to multitask and prioritize in a fast-paced environment.
- Customer service-oriented mindset with a genuine desire to assist guests.
Preferred Qualifications
- Previous experience in a luxury hospitality, spa, or salon setting.
- Familiarity with spa services and wellness industry trends.
- Experience with booking and scheduling software.
Perks & Benefits
- Competitive hourly wage.
- Employee discounts on spa services and retail products.
- Opportunity to work in a beautiful, upscale environment.
- Supportive and collaborative team culture.
- Potential for growth within Auberge Resorts Collection.
- Complimentary parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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