About the Company
Achieva Credit Union is a leading financial institution dedicated to empowering our members to achieve their financial goals. With a strong commitment to community and member satisfaction, we offer a supportive work environment, cutting-edge technology, and opportunities for professional growth. Join our team and be part of a company that truly cares about its employees and the communities it serves.
Job Description
We are seeking a highly motivated and customer-focused Member Service Representative to join our team in New Port Richey, FL. In this pivotal role, you will be the first point of contact for our valued members, providing exceptional service and guidance on a wide range of financial products and services. This is an exciting opportunity for individuals passionate about helping others, with full benefits included.
Key Responsibilities
- Assist members with account inquiries, transactions, and problem resolution in a professional and efficient manner.
- Process deposits, withdrawals, loan payments, and other financial transactions accurately.
- Educate members on available credit union products and services, identifying opportunities to deepen relationships.
- Open new accounts and services for members, ensuring all necessary documentation is completed.
- Maintain a high level of confidentiality and adherence to all credit union policies and procedures.
- Handle cash and negotiable instruments with precision and accountability.
- Collaborate with team members to achieve branch goals and enhance member satisfaction.
Required Skills
- Minimum 6 months of experience in a customer service role, preferably in a financial or retail setting.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Demonstrated cash handling experience with accuracy.
- Ability to work effectively in a fast-paced team environment.
Preferred Qualifications
- Previous experience in a credit union or banking environment.
- Knowledge of financial products and services.
- Associates degree or relevant professional certifications.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Life and disability insurance.
- Employee assistance program.
- Tuition reimbursement.
- Opportunities for career advancement and professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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