About the Company
Truist Bank is a leading financial services company committed to helping clients achieve financial well-being. Formed by the merger of BB&T and SunTrust, Truist serves clients in a high-growth region of the U.S. and offers a wide range of financial services including retail, small business, commercial, corporate and institutional banking, wealth management, and mortgage. We believe in building a diverse and inclusive environment where every teammate can thrive and contribute to our purpose to inspire and build better lives and communities.
Job Description
Are you passionate about helping people manage their finances and looking for a rewarding role that offers flexibility? Truist Bank is seeking dedicated and customer-focused individuals to join our team as Virtual Bank Tellers. This is a unique opportunity to provide exceptional banking services to our clients from the comfort of your home. You will be responsible for handling a variety of client transactions and inquiries, ensuring accuracy and delivering a seamless banking experience through virtual channels. We provide all necessary equipment to set you up for success in this 100% remote position.
Key Responsibilities
- Process client transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments, through virtual platforms.
- Assist clients with account inquiries, statement requests, and basic problem resolution via phone, chat, and video conferencing.
- Educate clients on Truist products and services that may benefit their financial needs.
- Identify and refer clients to appropriate specialists for more complex financial advice or services.
- Maintain a high level of confidentiality and adhere to all banking regulations and security procedures.
- Verify client identities and detect potential fraud or suspicious activities.
- Manage a queue of incoming client interactions and ensure timely responses.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in handling transactions.
- Proficiency with computers and ability to quickly learn new software systems.
- Customer service orientation with a desire to help clients.
- Ability to work independently in a remote environment with minimal supervision.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
Preferred Qualifications
- Previous experience in banking, customer service, or a call center environment.
- Experience handling cash or financial transactions.
- Associate's degree or some college coursework in business or finance.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Provided work-from-home equipment (computer, monitor, headset).
- Opportunities for career growth and professional development.
- Employee assistance program.
- Discounts on banking services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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