About the Company
Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 11 billion. We are the European number one in cybersecurity, cloud and high performance computing, providing tailored end-to-end solutions for all industries in 73 countries. Our mission is to help shape the future of the information space. We are committed to fostering an inclusive and diverse workplace where all employees can thrive.
Job Description
We are seeking a dedicated and detail-oriented individual to join our team as a Google Virtual Support Agent. This is a 100% remote position focused exclusively on providing support through text and email channels for Google products and services. You will be the primary point of contact for users, resolving inquiries, troubleshooting issues, and ensuring a positive user experience without any voice interaction. This role is ideal for those who excel in written communication and problem-solving within a digital environment, offering the flexibility of working from your home office in Leith, Edinburgh.
Key Responsibilities
- Provide high-quality text-based and email support to Google users.
- Respond to user inquiries promptly and accurately, maintaining a high level of customer satisfaction.
- Troubleshoot and resolve common technical issues related to Google products and services.
- Escalate complex issues to the appropriate internal teams when necessary.
- Document all interactions and resolutions accurately in the CRM system.
- Stay up-to-date with product knowledge and support procedures for Google's evolving ecosystem.
- Contribute to a positive team environment and uphold company values.
Required Skills
- Excellent written communication skills in English, with impeccable grammar and spelling.
- Strong problem-solving and analytical abilities.
- Proficiency in using online support tools and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- Basic technical aptitude and familiarity with Google products (e.g., Gmail, Google Drive, Chrome).
- High level of empathy and a customer-centric approach.
Preferred Qualifications
- Previous experience in a customer service or technical support role (text/email preferred).
- Experience working in a remote environment.
- Familiarity with various operating systems and mobile devices.
- A passion for technology and continuous learning.
Perks & Benefits
- 100% remote work flexibility.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday schedule.
- Opportunities for career growth and professional development.
- Access to a global network of professionals.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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