About the Company
Majorel is a leading global provider of customer experience (CX) solutions, with a strong focus on digital services. We design, build, and deliver end-to-end CX for some of the world’s most respected brands. Our teams leverage technology, data, and human talent to create personalized and efficient interactions across all channels. As a trusted partner for Google, we are committed to upholding their high standards of customer service and innovation.
Job Description
Join our dedicated team as a Google Customer Care Specialist, focusing exclusively on written correspondence. In this fully remote role, you will be the first point of contact for Google users seeking assistance with a variety of products and services. Your primary responsibility will be to provide clear, concise, and helpful support through email, chat, and other written communication channels. We are looking for individuals with exceptional writing skills, a keen eye for detail, and a passion for problem-solving to deliver outstanding customer experiences on behalf of Google.
Key Responsibilities
- Respond to customer inquiries via email, chat, and other written platforms in a timely and professional manner.
- Provide accurate and comprehensive information regarding Google products and services, troubleshooting common issues, and guiding users to solutions.
- Investigate and resolve customer complaints and complex issues, escalating when necessary and ensuring follow-up.
- Maintain a high level of customer satisfaction by delivering polite, empathetic, and effective written support.
- Adhere to Google's brand guidelines and communication standards in all interactions.
- Document customer interactions and resolutions accurately in the CRM system.
- Continuously learn and adapt to new Google product features and service updates.
- Collaborate with team members and supervisors to improve support processes and knowledge base content.
Required Skills
- Exceptional written communication skills, with perfect grammar, spelling, and punctuation in English.
- Proven ability to articulate complex information clearly and concisely in written form.
- Strong problem-solving and analytical skills.
- Proficiency in using digital communication tools and CRM software.
- Ability to work independently in a remote environment with minimal supervision.
- High level of empathy and customer-centric approach.
- Basic computer literacy and comfort with navigating various software applications.
Preferred Qualifications
- Previous experience in a customer service role, particularly in a written support capacity.
- Familiarity with Google products and services (e.g., Gmail, Google Drive, Google Maps, Chrome).
- Experience working in a remote or virtual team setting.
- Ability to type accurately and efficiently.
Perks & Benefits
- Competitive annual salary.
- Fully remote work opportunity.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Paid time off and public holidays.
- Employee assistance program.
- Access to a global network of professionals.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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