About the Company
Ipsos is one of the largest market research companies in the world, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the globe with 75 business solutions.
Job Description
Join Ipsos as a Phone Inquiry Mystery Shopper and help us evaluate customer service and operational excellence for various clients. This fully remote, part-time position is ideal for individuals seeking flexible morning hours from the comfort of their home. You will be responsible for making discreet phone calls to businesses, assessing specific service parameters, and providing detailed feedback through our online platform. Your insights will directly contribute to improving customer experiences and business standards across diverse industries.
Key Responsibilities
- Conduct phone inquiries to assigned businesses according to specific project guidelines.
- Evaluate customer service, product knowledge, and adherence to protocols during each interaction.
- Accurately record and document findings using our proprietary online reporting system.
- Complete assignments within designated deadlines and adhere to quality standards.
- Maintain confidentiality of client information and project details.
- Provide constructive and objective feedback based on observations.
Required Skills
- Excellent verbal communication skills with a clear and professional phone demeanor.
- Strong attention to detail and accuracy in data entry and reporting.
- Ability to follow instructions meticulously and work independently.
- Reliable internet access and a quiet home office environment.
- Proficiency with basic computer applications and web-based platforms.
- High level of integrity and discretion.
Preferred Qualifications
- Previous experience in customer service or a call center environment.
- Familiarity with mystery shopping concepts or market research methodologies.
- A keen interest in improving customer experiences.
- Ability to adapt to various client scenarios and reporting requirements.
Perks & Benefits
- Flexible part-time morning hours.
- Work from the convenience of your own home (100% remote).
- Opportunity to contribute to quality improvement for leading brands.
- Gain insight into diverse industries.
- Independent work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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