About the Company
CGI Inc. is a global leader in IT and business consulting services, committed to helping clients achieve their digital transformation goals. With a strong presence across Canada and worldwide, we deliver comprehensive, scalable, and sustainable IT solutions. We foster an inclusive environment where our members can thrive, innovate, and make a real impact.
Job Description
We are seeking a dedicated and experienced Remote Apple Troubleshooting Expert to join our growing team. This is a 100% remote work-from-home career opportunity, allowing you to provide exceptional technical support to our clients for a wide range of Apple products and software. As an expert, you will diagnose and resolve complex technical issues, ensuring high customer satisfaction and efficient problem resolution.
Key Responsibilities
- Provide expert-level remote technical support for Apple hardware (Mac, iPhone, iPad) and software (macOS, iOS, iPadOS) issues.
- Diagnose and troubleshoot complex technical problems, including operating system errors, software malfunctions, network connectivity issues, and peripheral device conflicts.
- Guide users through step-by-step solutions via phone, chat, or email, ensuring clear communication and positive customer experience.
- Document all interactions, troubleshooting steps, and resolutions accurately in the help desk system.
- Stay current with the latest Apple products, operating systems, and troubleshooting best practices.
- Collaborate with internal teams to escalate and resolve advanced or persistent issues.
- Maintain high levels of customer satisfaction through professional and empathetic service.
Required Skills
- Proficiency in troubleshooting and resolving issues with Apple macOS, iOS, and iPadOS.
- Strong understanding of Apple hardware and software ecosystems.
- Excellent verbal and written communication skills in English.
- Proven ability to diagnose and resolve complex technical problems efficiently.
- Customer-centric mindset with a strong commitment to service excellence.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with remote support tools and methodologies.
Preferred Qualifications
- Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) certification.
- Previous experience in a remote technical support or help desk role.
- Experience with enterprise-level IT support systems.
- Bilingualism (English/French) is a significant asset.
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN).
Perks & Benefits
- 100% Work from Home Flexibility
- Comprehensive Health and Dental Benefits
- Paid Time Off and Holidays
- Opportunities for Professional Development and Training
- Employee Assistance Program
- Competitive Salary and Performance Bonuses
- Access to the latest Apple technologies for support and training
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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