About the Company
Cognizant (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are committed to fostering a diverse, inclusive, and collaborative environment where our employees can thrive and make a meaningful impact.
Job Description
We are seeking a highly skilled and experienced WFH Apple Systems Analyst with a strong infrastructure focus to join our dynamic team. This is a crucial role for someone passionate about Apple technologies and enterprise-level infrastructure management. The successful candidate will be responsible for designing, implementing, and maintaining robust Apple-based systems, ensuring optimal performance, security, and scalability across our global remote workforce. This role requires deep expertise in macOS, iOS, and related Apple services, along with a solid understanding of network infrastructure, cloud integration, and security best practices. As a key member of our remote IT operations, you will contribute to defining our Apple ecosystem strategy, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional support and innovative solutions.
Key Responsibilities
- Design, deploy, and manage Apple infrastructure solutions (macOS, iOS, tvOS) at an enterprise scale, including MDM (e.g., Jamf Pro, Microsoft Intune) and identity management integration.
- Develop and implement automation scripts (e.g., Python, Bash, AppleScript) for routine tasks, system provisioning, and configuration management.
- Monitor system health, performance, and security, proactively identifying and resolving issues to ensure high availability and reliability.
- Provide advanced-level support and troubleshooting for complex Apple hardware and software problems, escalating to vendors as necessary.
- Manage software deployment, patching, and updates for macOS and iOS devices, ensuring compliance and minimizing user impact.
- Collaborate with network, security, and cloud engineering teams to integrate Apple systems seamlessly into the existing IT landscape.
- Develop and maintain comprehensive documentation for system configurations, processes, and procedures.
- Stay current with emerging Apple technologies, industry trends, and security vulnerabilities, recommending strategic improvements.
- Participate in on-call rotation as required for critical system support.
Required Skills
- 5+ years of experience as an Apple Systems Administrator or Analyst in an enterprise environment.
- Expertise in macOS and iOS operating systems, including advanced troubleshooting and command-line proficiency.
- Strong experience with Mobile Device Management (MDM) solutions, particularly Jamf Pro or Microsoft Intune.
- Proficiency in scripting languages (e.g., Bash, Python, AppleScript) for automation.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) and security protocols.
- Experience with identity management systems (e.g., Active Directory, Azure AD) and SSO solutions.
- Familiarity with cloud platforms (AWS, Azure, GCP) and their integration with Apple ecosystems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and collaboratively in a remote team environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Apple Certified Support Professional (ACSP) or Apple Certified Macintosh Technician (ACMT) certification.
- Jamf Certified Admin or Jamf Certified Expert certification.
- Experience with virtualization technologies (e.g., VMware Fusion, Parallels Desktop).
- Familiarity with ITIL best practices for service management.
- Knowledge of enterprise monitoring tools and log management.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Generous paid time off, including vacation, sick leave, and holidays.
- Flexible work arrangements and a fully remote work model.
- Opportunities for professional development, training, and certification reimbursement.
- Employee assistance program and wellness initiatives.
- Dynamic and collaborative remote team culture.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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