About the Company
TELUS International is a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands. We are committed to fostering a diverse, inclusive, and supportive work environment where every team member can thrive.
Job Description
We are seeking a highly motivated and detail-oriented Google Search Quality Analyst to join our remote team. This role is crucial for evaluating and improving the quality of search engine results for both Google and Bing platforms. You will work from home, contributing directly to enhancing user experience by providing critical feedback on search relevance, accuracy, and overall quality. This is a 100% remote position.
Key Responsibilities
- Analyze and evaluate search query results across Google and Bing platforms based on provided guidelines.
- Provide comprehensive feedback and insights on the relevance, accuracy, and quality of search engine outputs.
- Identify patterns and inconsistencies in search results and propose improvements.
- Maintain a high level of accuracy and consistency in all evaluations.
- Adhere strictly to project guidelines and quality standards.
- Participate in calibration sessions and training to ensure consistent understanding of guidelines.
- Manage time effectively to meet daily productivity and quality targets.
Required Skills
- Exceptional analytical skills and attention to detail.
- Proficiency in using search engines (Google, Bing) for research and information retrieval.
- Strong understanding of web content and internet culture.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
- Comfortable with repetitive tasks while maintaining focus and accuracy.
- Access to a reliable high-speed internet connection and a suitable home workspace.
Preferred Qualifications
- Previous experience in search quality evaluation, content moderation, or data annotation.
- Familiarity with various online tools and platforms.
- A degree in Linguistics, Communications, or a related field.
Perks & Benefits
- Competitive salary.
- Flexible working hours within project guidelines.
- Opportunity to work with a global leader in AI and CX innovation.
- Fully remote work environment.
- Access to continuous learning and development resources.
- Supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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