About the Company
CGI is among the largest IT and business consulting services firms in the world, committed to helping clients achieve their business goals through innovative and high-quality IT solutions. With a global presence and a strong focus on client partnership, CGI delivers end-to-end services, from consulting to systems integration and managed IT services, enabling digital transformation for organizations across various industries.
Job Description
Join CGI as a WFH Helpdesk Officer, providing essential technical support for our corporate managed services clients. This is a 100% remote position where you will be the first point of contact for users experiencing IT issues, ranging from software malfunctions to network connectivity problems. You will diagnose, troubleshoot, and resolve technical issues efficiently, ensuring minimal disruption to client operations. A strong customer service focus, technical aptitude, and the ability to work independently in a remote environment are key to success in this role.
Key Responsibilities
- Provide first-line technical support via phone, email, and chat for a wide range of hardware and software issues.
- Diagnose and troubleshoot technical problems related to operating systems, applications, network connectivity, and peripherals.
- Escalate complex issues to appropriate senior technicians or specialized teams when necessary.
- Document all support interactions, resolutions, and configurations accurately in the ticketing system.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Contribute to the knowledge base by creating and updating support documentation.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- Minimum of 2 years experience in an IT Helpdesk or technical support role.
- Proficiency with Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira).
- Basic understanding of network concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
Preferred Qualifications
- ITIL Foundation certification.
- CompTIA A+ or Network+ certification.
- Experience with Microsoft 365 administration.
- Familiarity with Active Directory and user management.
- Previous experience supporting corporate managed services clients.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- RRSP matching program.
- Professional development and training opportunities.
- Employee assistance program.
- Work-from-home stipend for essential equipment.
- Flexible work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.