About the Company
Miracle-Ear has been a leader in hearing care for over 70 years, dedicated to helping people rediscover the joy of sound. With a vast network of franchised locations across the United States, we provide personalized hearing solutions, cutting-edge technology, and exceptional patient care. We believe that better hearing leads to a better life, and our team is committed to making a difference in the lives of our customers every day. Join a compassionate and innovative team where your contributions truly matter.
Job Description
Are you a compassionate and detail-oriented individual looking to start or grow your career in healthcare retail? Miracle-Ear in Houston, TX, is seeking a dedicated Hearing Aid / Audiology Assistant to join our dynamic team. This role offers a unique blend of retail customer service and clinical support, working directly with patients and licensed hearing care professionals. You will be instrumental in ensuring the smooth operation of our clinic, providing exceptional front-line service, and assisting with audiological procedures. If you have a passion for helping others, excellent communication skills, and a desire to learn about hearing health, we encourage you to apply! This is an on-site position vital to our clinic’s daily success.
Key Responsibilities
- Greet and check-in patients, manage appointment scheduling, and maintain patient records with accuracy.
- Assist licensed Hearing Care Professionals with patient intake, preliminary screenings, and fitting appointments.
- Perform basic hearing aid cleaning, maintenance, and minor repairs under supervision.
- Educate patients on the proper use and care of hearing aids and accessories.
- Manage retail inventory, process sales transactions, and maintain a clean and organized office environment.
- Handle administrative tasks including billing, insurance verification, and correspondence.
- Provide excellent customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Support marketing initiatives and community outreach events as needed.
- Adhere to all HIPAA regulations and company policies regarding patient confidentiality and data security.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite, CRM software).
- Ability to multitask and prioritize in a fast-paced environment.
- Demonstrated empathy and patience when working with elderly patients or individuals with hearing challenges.
- Customer service experience, preferably in a retail or healthcare setting.
Preferred Qualifications
- Associate's degree or certification in a healthcare-related field.
- Experience with medical office administration or electronic health records (EHR) systems.
- Familiarity with audiology terminology or hearing aid technology.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and growth within the audiology field.
- Employee assistance program.
- Supportive and collaborative team environment.
- Employee discounts on hearing aids for eligible family members.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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