About the Company
The Hut Group (THG) is a global technology platform company that specializes in e-commerce, brand building, and online retail. Headquartered in Manchester, UK, THG operates a diverse portfolio of beauty, nutrition, and lifestyle brands, powered by its proprietary technology platform, THG Ingenuity. We are dedicated to innovation, customer satisfaction, and fostering a dynamic work environment where talent can thrive. As we continue to expand our digital footprint, we seek passionate individuals to support our e-commerce operations remotely.
Job Description
We are seeking a highly organized and detail-oriented WFH Shopify Virtual Assistant to join our growing e-commerce team. This fully remote position offers the flexibility to manage your own schedule while performing essential administrative tasks to support our Shopify stores. If you have a knack for online platforms, excellent communication skills, and enjoy contributing to a fast-paced digital environment from the comfort of your home, this role is perfect for you. We value efficiency and proactive problem-solving, offering an opportunity to grow within the e-commerce sector with easy-to-learn tasks.
Key Responsibilities
- Perform daily administrative tasks within the Shopify platform, including product listing updates, inventory management, and order processing.
- Respond to customer inquiries via email or chat, providing excellent customer service and resolving issues efficiently.
- Assist with basic content creation and scheduling for product descriptions and blog posts.
- Monitor website performance and report any technical issues to the relevant teams.
- Organize and maintain digital files and databases.
- Support marketing efforts by scheduling social media posts and gathering data for campaigns.
- Prepare simple reports on sales data and customer feedback.
- Collaborate with other team members to ensure smooth e-commerce operations.
Required Skills
- Proficiency in basic computer applications (Google Workspace or Microsoft Office Suite).
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively.
- Basic understanding of e-commerce principles.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Prior experience with the Shopify platform (even basic familiarity).
- Experience in a virtual assistant or administrative support role.
- Familiarity with online customer service tools.
- A proactive attitude and willingness to learn new tools and processes.
Perks & Benefits
- 100% remote work flexibility.
- Flexible working hours to fit your lifestyle.
- Opportunities for professional development and e-commerce training.
- Supportive and collaborative team environment.
- Access to a wide range of THG employee benefits and discounts.
- Contribution to a leading global e-commerce business.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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