About the Company
C.H. Robinson is one of the world’s largest third-party logistics (3PL) providers, delivering innovative supply chain solutions and services globally. With a network of offices across North America, South America, Europe, and Asia, we leverage our global suite of services to help companies simplify their supply chains, grow their businesses, and operate more efficiently. Our employees are at the heart of our success, driving a culture of collaboration, innovation, and customer-first service. We are committed to diversity, equity, and inclusion, fostering an environment where all employees can thrive.
Job Description
We are seeking a highly motivated and detail-oriented Virtual Operations Coordinator with a strong logistics focus to join our remote team. This role is crucial for ensuring the smooth and efficient execution of our logistics operations from a remote setting. The successful candidate will be responsible for coordinating shipments, managing carrier relationships, resolving operational issues, and providing exceptional support to our clients and internal teams. This is a 100% remote position, offering flexibility and the opportunity to contribute to a global leader in logistics from anywhere.
Key Responsibilities
- Coordinate and monitor domestic and international freight movements, ensuring on-time delivery and adherence to service level agreements.
- Communicate effectively with carriers, shippers, and consignees to manage expectations and resolve any operational challenges.
- Track and trace shipments, providing timely updates to clients and internal stakeholders.
- Manage carrier relationships, including performance evaluation and rate negotiations where applicable.
- Proactively identify and resolve operational discrepancies, such as delays, damages, or misroutes.
- Utilize our transportation management system (TMS) to process orders, generate reports, and maintain accurate records.
- Collaborate with sales, customer service, and other operations teams to optimize logistics processes.
- Assist in data analysis to identify trends and recommend improvements to operational efficiency.
- Ensure compliance with all relevant transportation regulations and company policies.
- Provide exceptional customer service and support, addressing inquiries and concerns promptly.
Required Skills
- Minimum of 2 years of experience in logistics, supply chain, or transportation operations.
- Proficiency in using Transportation Management Systems (TMS) and other logistics software.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Highly organized with exceptional attention to detail and the ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.
- Ability to work independently and collaboratively in a fast-paced, remote environment.
- Demonstrated ability to build and maintain strong professional relationships.
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Experience with freight brokerage or 3PL operations.
- Familiarity with various transportation modes (TL, LTL, Ocean, Air).
- Certification in supply chain or logistics management (e.g., CSCMP, APICS).
- Experience working in a fully remote or distributed team setting.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Paid parental leave.
- Life insurance and disability benefits.
- Employee assistance program.
- Opportunities for professional development and career advancement.
- Flexible remote work environment.
- Company-provided home office equipment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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