Remote Patient Appointment Scheduler – Healthcare Call Center

About the Company

Humana is a leading health and well-being company committed to helping our millions of members achieve their best health. Our innovative approach and comprehensive range of services are designed to support individuals and families across the nation. Join a team dedicated to making a real difference in people’s lives through compassionate care and cutting-edge solutions.

Job Description

We are seeking a dedicated and empathetic Remote Patient Appointment Scheduler to join our dynamic healthcare call center team. This is a fully remote position, allowing you to contribute to our mission from the comfort of your home. In this vital role, you will be the first point of contact for patients, responsible for efficiently scheduling appointments, managing patient inquiries, and ensuring a seamless experience. You will work within a fast-paced environment, requiring excellent organizational skills, attention to detail, and a commitment to patient satisfaction. If you are passionate about healthcare, possess strong communication skills, and are looking for a rewarding remote career, we encourage you to apply.

Key Responsibilities

• Answer incoming calls from patients and healthcare providers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments accurately and efficiently using our electronic scheduling system.
• Verify patient insurance information and update demographic details as needed.
• Provide patients with clear instructions regarding their appointments, including preparation, required documents, and location (if applicable for follow-ups).
• Address patient inquiries, resolve scheduling conflicts, and escalate complex issues to appropriate personnel.
• Maintain strict patient confidentiality and adhere to all HIPAA regulations.
• Document all patient interactions and scheduling activities thoroughly and accurately.
• Collaborate with clinical staff and other departments to ensure coordinated patient care.
• Participate in ongoing training and professional development to enhance skills and knowledge.

Required Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Ability to work independently and manage time effectively in a remote setting.
• High level of empathy and a patient-centered approach.
• Reliable high-speed internet connection and a dedicated workspace.

Preferred Qualifications

• Previous experience in a call center or customer service role, preferably in healthcare.
• Familiarity with medical terminology and healthcare scheduling systems.
• Associate’s degree or some college coursework.
• Experience with electronic health records (EHR) systems.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Employee assistance program.
• Opportunities for career growth and professional development.
• Fully remote work environment with flexible scheduling options.
• Access to a supportive and collaborative team culture.

Apply Now