About the Company
BECU is a not-for-profit credit union founded by Boeing employees in 1935. We are dedicated to improving the financial well-being of our members and the communities we serve. With a strong commitment to service, innovation, and community involvement, BECU has grown to become one of the largest credit unions in the United States, offering a wide range of financial products and services. We pride ourselves on creating a supportive work environment where employees can thrive and make a real difference.
Job Description
Are you passionate about helping people and looking for a rewarding career with significant earning potential? BECU is seeking an enthusiastic and customer-focused Member Service Representative to join our Spokane team. In this role, you will be the first point of contact for our valued members, providing exceptional service, processing transactions, and identifying opportunities to offer financial solutions that meet their needs. This position offers a competitive base salary, plus high daily tip and bonus potential based on performance and member satisfaction. If you are a proactive problem-solver with excellent communication skills and a desire to contribute to a collaborative team environment, we encourage you to apply!
Key Responsibilities
- Greet members warmly and provide professional, friendly service in person, over the phone, and via digital channels.
- Accurately process a variety of financial transactions, including deposits, withdrawals, loan payments, and transfers.
- Identify member needs and proactively educate them on BECU products and services that align with their financial goals, such as loans, savings accounts, and investment options.
- Resolve member inquiries and concerns efficiently and effectively, escalating complex issues when necessary.
- Adhere to all credit union policies, procedures, and regulatory requirements.
- Maintain a thorough understanding of all BECU products, services, and digital tools.
- Actively participate in team meetings and training sessions to enhance product knowledge and service skills.
- Contribute to a positive and supportive team environment.
- Meet or exceed daily and monthly service and sales goals to maximize bonus potential.
Required Skills
- High school diploma or equivalent.
- Minimum of 1 year of customer service experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a proven ability to build rapport and trust with members.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Ability to handle cash accurately and maintain a balanced drawer.
- Demonstrated problem-solving abilities and a proactive approach to member assistance.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Associate’s degree in Business, Finance, or a related field.
- Previous experience in a credit union or banking environment.
- Familiarity with financial products and services (e.g., loans, mortgages, investment accounts).
- Bilingual proficiency (English and Spanish) is a plus.
Perks & Benefits
- Competitive base salary with daily tip and bonus potential
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, holidays)
- Tuition reimbursement program
- Employee assistance program
- Opportunities for career growth and professional development
- Positive and collaborative work environment
- Wellness programs and discounts
- Employee discounts on BECU products and services
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.