About the Company
The Lace Market Hotel, nestled in Nottingham’s historic Lace Market district, offers an exquisite blend of period charm and contemporary luxury. As a cornerstone of the local hospitality scene, we pride ourselves on delivering an unparalleled guest experience through meticulous attention to detail, personalized service, and a warm, inviting atmosphere. Our boutique establishment boasts elegant rooms, sophisticated dining, and a commitment to making every guest’s stay memorable.
Job Description
We are seeking a dedicated and enthusiastic Lift Attendant & Porter to join our esteemed team at The Lace Market Hotel. This traditional role is central to our guest experience, ensuring seamless arrivals, departures, and assistance throughout their stay. You will be the friendly face greeting guests, assisting with luggage, and ensuring the smooth and safe operation of our classic hotel lift. If you possess a professional demeanor, a genuine passion for hospitality, and a desire to work in a prestigious boutique environment, we encourage you to apply.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with a professional and friendly attitude.
- Efficiently and carefully handle guest luggage, transporting it to and from rooms or storage.
- Operate the hotel's lift safely and responsibly, ensuring guest comfort and adherence to all safety protocols.
- Provide accurate and helpful information about hotel facilities, services, and local attractions.
- Maintain the impeccable cleanliness and presentation of the hotel lobby, entrance areas, and lift.
- Assist guests with general inquiries and special requests, escalating complex issues to appropriate departments.
- Monitor and report any unusual or suspicious activities to ensure guest and hotel security.
- Collaborate effectively with the front desk, concierge, and other hotel departments to ensure a cohesive guest experience.
- Adhere to all hotel policies, procedures, and health and safety guidelines.
Required Skills
- Exceptional communication and interpersonal skills.
- A naturally welcoming, courteous, and professional demeanor.
- Strong customer service ethic with an ability to anticipate guest needs.
- Physical ability to lift and carry luggage and stand for extended periods.
- Reliability, punctuality, and a strong work ethic.
- Excellent attention to detail and organizational skills.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer-facing service role.
- Familiarity with the Nottingham area and its tourist attractions.
- Ability to work flexible hours, including weekends and holidays.
Perks & Benefits
- Competitive salary and gratuities.
- Staff discounts on hotel stays and services across our group.
- Opportunities for professional development and career progression within a luxury hospitality setting.
- Complimentary meals during shifts.
- Full uniform provided and laundered.
- Contribution to a pension scheme.
- A supportive and dynamic team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.