About the Company
Best Buy is a leading multi-channel retailer of technology products, services, and solutions. Dedicated to improving lives through technology, we empower customers with innovative products and exceptional service, including our renowned Geek Squad for in-home support. We foster an inclusive environment where employees can thrive and make a significant impact.
Job Description
Join Best Buy’s dynamic team as a Hardware Support Tech with a dedicated focus on in-home repair services, supporting our partnership with Concentrix’s service delivery. In this role, you will be the face of our technical expertise, traveling to customer homes in the Cleveland area to diagnose, troubleshoot, and repair a wide range of hardware issues. Your mission will be to provide exceptional technical support and customer service, ensuring seamless operation of our customers’ technology. This position requires strong technical acumen, excellent problem-solving skills, and a commitment to customer satisfaction.
Key Responsibilities
- Travel to customer residences to perform on-site diagnosis and repair of various hardware, including computers, laptops, printers, home networking devices, and smart home technology.
- Provide expert technical support and clear explanations to customers regarding their hardware issues and solutions.
- Install, configure, and set up new hardware and peripheral devices as required.
- Perform software troubleshooting and basic network connectivity diagnostics.
- Manage a schedule of service appointments efficiently and independently.
- Maintain accurate records of service calls, repairs performed, and parts used.
- Adhere to all safety protocols and company policies while working in customer homes.
- Maintain a professional appearance and demeanor at all times.
Required Skills
- Proven experience in hardware troubleshooting and repair (PCs, laptops, peripherals)
- Strong customer service and communication skills
- Valid driver's license and a clean driving record
- Ability to work independently and manage time effectively
- Basic knowledge of networking concepts and home Wi-Fi setup
- Physical ability to lift up to 50 lbs and work in various home environments
- High school diploma or equivalent
Preferred Qualifications
- CompTIA A+ certification or equivalent technical certifications
- Previous experience in a field service or in-home repair role
- Experience with a variety of operating systems (Windows, macOS)
- Associate's degree in a technical field
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan with company match
- Employee discount program on Best Buy products and services
- Mileage reimbursement or company vehicle options
- Ongoing training and professional development opportunities
- Career advancement pathways within Best Buy
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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