About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a diverse multinational company, we are driven by the conviction that the business value of technology comes from and through people. Capgemini is committed to creating a diverse and inclusive environment where everyone feels valued and respected.
Job Description
We are seeking a dedicated Google Workspace Support Assistant to join our growing team in Warrington. This is a unique opportunity for individuals who excel in written communication and problem-solving, as the role is primarily focused on providing technical support through non-phone channels (email, chat, internal ticketing systems). You will be a vital point of contact for employees requiring assistance with Google Workspace applications, ensuring smooth operations and high user satisfaction. If you have a knack for technology, a keen eye for detail, and a passion for helping others, we encourage you to apply. This hybrid role offers a balance of office collaboration and remote flexibility.
Key Responsibilities
- Provide technical support and troubleshooting for Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat) via email and chat.
- Respond to user inquiries promptly and professionally, maintaining high levels of customer satisfaction.
- Document all support interactions and resolutions accurately in the ticketing system.
- Escalate complex issues to senior support engineers or relevant IT teams when necessary.
- Create and update knowledge base articles and user guides to empower self-service.
- Assist with onboarding new users to Google Workspace tools.
- Participate in ongoing training to stay current with Google Workspace updates and features.
Required Skills
- Proficiency in using Google Workspace applications.
- Excellent written communication skills with a strong command of English grammar and spelling.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and accuracy.
- Basic understanding of IT support principles.
Preferred Qualifications
- Previous experience in a helpdesk or customer support role (non-phone preferred).
- Familiarity with IT service management (ITSM) tools and processes.
- Relevant certifications (e.g., Google Workspace Administrator, ITIL Foundation).
- Experience with other collaboration tools or cloud platforms.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous pension scheme.
- Access to a wide range of learning and development opportunities, including Google certifications.
- Hybrid work model promoting work-life balance.
- Employee assistance program.
- Opportunity to work with a global leader in technology and consulting.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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